Agencies cite many reasons for seeking external recognition of their operations, programs and services.  The following lists outline some of the most common reasons.  

Benefits for the Public

• Assurance and validation of well-administered services in accord with approved professional practices 
• Potential for external financial support and savings to the public 
• External recognition of a quality governmental service
• Holds an agency accountable to the public and ensures responsiveness to meet their needs
• Improves customer and quality services

Benefits for the Agency

• Public and political recognition
• Increased efficiency and evidence of accountability
• Answers the question, "How are we doing?" through extensive self evaluation
• Identifies areas for improvement by comparing an agency against national standards of best practice
• Enhances staff teamwork and pride by engaging all staff in the process
• Creates an environment for regular review of operations, policies and procedures, and promotes continual improvement
• Forces written documentation of policies and procedures